For SCs, BSPs, OOHC, Hospital, Justice and MH teams
Referrals worked together, not handed off.
Long-term SIL referrals are the everyday work. We give you an honest read of suitability, move fast when the case needs it, and support Coordinators and Case Managers through the funding and transition process when funding isn't in place yet.
What you can expect
Six things we hold to.
01
Honest read of suitability
Before welcoming a participant into our home, we'll be transparent about whether we think the placement is likely to succeed.
02
Rapid response on urgent intake
Hospital discharge, custody release, breakdown referrals. Same-week assessment and timely placement coordination when the situation calls for it.
03
Funding application support
We support Coordinators of Supports and Case Managers through the OOHC to NDIS transition, helping participants access the right supports and funding.
04
Direct line to the home
You talk to the people who know the participant. Not a call centre. Not a relationship manager.
05
Reliable updates without chasing
Regular updates on how things are going, delivered with transparency and professionalism.
06
Consistent teams so progress sticks
We hire slowly and selectively. The team you work with stays consistent, so progress sticks.
Cases we say yes to
The everyday work, and the specialty.
Most of our beds hold long-term SIL participants. Alongside that, we run the OOHC and complex-referral specialty Sanctuary started in.
The everyday work
Long-term SIL placements.
Adult participants where SIL is home. Sometimes a first independent home, sometimes a move from a previous arrangement that ran its course. Stable, settled, with consistent supports over the long term.
Our specialty
OOHC transitions and complex referrals.
Out-of-home care, justice, hospital discharge, AVO conditions, breakdown referrals. The work Sanctuary started in, with a dedicated page for the detail.
See the OOHC page
If yours doesn't obviously sit in either bucket and you still think we're the right home, send it anyway. We'll tell you straight.
How a referral works
Four steps, plain and slow.
STEP 01
Tell us how we can help.
A quick call or a short message. The situation, what's worked before, what hasn't, and what you're hoping for.
STEP 02
We give you an honest read.
Within 1 to 2 business days. Whether the home is right, whether the timing is right, and what we'd need to make it work.
STEP 03
We support the paperwork.
Including funding application support for Coordinators and Case Managers through the OOHC to NDIS transition. We pull intake, risk and onboarding together.
STEP 04
We onboard slowly, with you in the loop.
Gradual introductions, predictable routines from day one, and regular updates so you know what's actually happening in the home.
Send us what you're working on.
A short message is fine. We'll come back within one business day. For anything urgent, the phone is the fastest path.